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Frequently Asked Questions.

Support Team

Case 1: If you have purchased the membership at full price, then you can request a one-time permanent transfer to another branch. Management will review and grant permission to genuine cases. If granted, no extra charges will apply.

Case 2: If you have purchased the membership at any offer price, then membership transfer is not possible. However, you can use the balance amount left as a credit to buy anything at the other center.

Example - If you have bought an annual membership on offer at 50k and have used 6 months, then you have a balance of 25k in Steel Credit which you can use to buy a fresh membership or PT at any other Steel Branch.

Case 3: If you have bought all branch access top up with your membership, then you can use any branch anytime.

Membership once sold is non-refundable and non-transferrable.

Yes, with an additional access-fee

You may freeze your membership once per contractual year for a maximum of 1 month.

Congratulations! If your doctor feels you are medically unable to use the club during your pregnancy, you can request a medical freeze. You must provide a doctor’s letter at the time of requesting a pregnancy freeze.

Freezing of membership due to medical reasons will require a medical certificate from a doctor.

Yes, based on the trainer availability, and payment of the difference amount.

Personal Training sessions need to be completed within the expiry period.

At Steel, we have our own well-qualified Personal Trainers and we do not allow trainers from outside.