Frequently Asked Questions.
Case 1: If you have purchased the membership at full price, then you can request a one-time permanent transfer to another branch. Management will review and grant permission to genuine cases. If granted, no extra charges will apply.
Case 2: If you have purchased the membership at any offer price, then membership transfer is not possible. However, you can use the balance amount left as a credit to buy anything at the other center.
Example - If you have bought an annual membership on offer at 50k and have used 6 months, then you have a balance of 25k in Steel Credit which you can use to buy a fresh membership or PT at any other Steel Branch.
Case 3: If you have bought all branch access top up with your membership, then you can use any branch anytime.
Membership once sold is non-refundable and non-transferrable.
Yes, with an additional access-fee
You may freeze your membership once per contractual year for a maximum of 1 month.
Congratulations! If your doctor feels you are medically unable to use the club during your pregnancy, you can request a medical freeze. You must provide a doctor’s letter at the time of requesting a pregnancy freeze.
Freezing of membership due to medical reasons will require a medical certificate from a doctor.
Yes, based on the trainer availability, and payment of the difference amount.
Personal Training sessions need to be completed within the expiry period.
At Steel, we have our own well-qualified Personal Trainers and we do not allow trainers from outside.